General Terms and Conditions of Sale

ARTICLE 1 – SCOPE OF APPLICATION

These General Terms and Conditions of Sale apply to all purchases made on the website: https://camille-manon.com/

ARTICLE 2 – ORDERS

Electronic records of orders kept by our systems constitute proof of the nature and content of the order.

Camille & Manon will confirm acceptance of your order by email to the address provided during payment.

The sale will be considered concluded after validation of payment by Camille & Manon, i.e.:

  • after payment authorization for orders paid online by credit card; or

  • after effective receipt of payment when payment by check has been accepted.

Camille & Manon reserves the right to refuse or cancel any order from a customer with whom a dispute regarding a previous order exists.

ARTICLE 3 – PRODUCT AVAILABILITY

Our products and their prices remain valid as long as they are displayed on the website.

The availability of products indicated on the site is based on both our stock and that of our suppliers.

As our catalog is regularly updated based on information provided by our partners, some products may temporarily become unavailable.

Only definitively discontinued products will be removed from the catalog.

If a product becomes unavailable after an order has been validated, the customer will be informed by email or on their invoice.

Delivery Times

Estimated delivery times are indicated during payment and depend on product availability as well as the chosen delivery method.

In the event of a significant delay, the customer may request the cancellation of their order.

Pre-orders

Some products may be offered for pre-order with an estimated availability date communicated by the supplier.

These dates are indicative only and may be subject to change.

Camille & Manon will ship pre-ordered products as soon as they become available.

ARTICLE 4 – PRICES

All prices are displayed in euros (€) and are exclusive of delivery charges unless otherwise indicated.

Prices may be modified at any time; however, products will be invoiced based on the rate displayed at the time of order validation.

All orders are invoiced and payable in euros.

Any customs duties, import taxes, or local charges remain the responsibility of the customer.

ARTICLE 5 – DELIVERY CHARGES

Delivery charges include a contribution to the costs of preparing, packaging, and shipping orders.

Each order is processed individually. Several distinct orders placed by the same customer will therefore incur separate delivery charges.

ARTICLE 6 – PAYMENT

We offer several secure payment methods to guarantee maximum protection:

  • Visa

  • Mastercard

  • PayPal

All online payments are secured using SSL encryption protocol.

No banking information or payment data is stored or processed directly on our website.

Your order will only be confirmed after payment authorization by your bank or payment provider.

ARTICLE 7 – DELIVERY

We deliver to residential addresses as well as to certain pickup points where available.

Estimated delivery times include both order processing and transportation.

Delivery is generally estimated to be between 5 and 10 business days from receipt of your shipping confirmation email.

These deadlines are provided for informational purposes only and do not constitute a contractual commitment on the part of Camille & Manon.

ARTICLE 8 – WARRANTY, RETURNS, REFUNDS AND RIGHT OF WITHDRAWAL

All products supplied by Camille & Manon are new and benefit from a warranty against manufacturing defects.

They correspond to products usually offered in traditional distribution channels.

If a product has a defect or does not match your order, you have 15 business days to request an exchange or refund.

Returned products must be unused, in their original packaging, and accompanied by all accessories, manuals, and any documentation.

To make a complaint, please provide a description of the problem and supporting photographs to the following address:

Email: contact@camille-manon.com

When the customer exercises their legal right of withdrawal, Camille & Manon will proceed with the refund within a maximum of 14 days following receipt of the returned products.

Unless otherwise provided by law, return costs remain the responsibility of the customer.

ARTICLE 9 – TRANSFER OF OWNERSHIP AND RISKS

Ownership of the goods is transferred to the customer only after full payment has been received.

The risks associated with the products are transferred to the customer upon delivery.

ARTICLE 10 – PERSONAL DATA

Camille & Manon is the producer and owner of the databases present on the website.

Any substantial extraction, reproduction, or reuse of the content of the databases is prohibited without prior written authorization.

ARTICLE 11 – APPLICABLE LAW

These General Terms and Conditions of Sale, as well as all transactions carried out via this website, are governed by applicable law.

ARTICLE 12 – CUSTOMER ACCEPTANCE

By validating their order, the customer acknowledges having read and accepted these General Terms and Conditions of Sale.

The customer expressly waives the right to rely on their own terms of purchase.

Camille & Manon reserves the right to modify these General Terms and Conditions of Sale at any time and without prior notice.