By placing an order with Miss Meline, you agree to the terms outlined below. These conditions are intended to ensure that both parties are fully informed and protected, while clearly defining expectations regarding our service.
1. General Information
Subject to stock availability, we strive to maintain accurate inventory information at all times.
In exceptional cases, discrepancies may occur and prevent us from fulfilling part of your order at the time of purchase. If this happens, we will contact you to offer either:
• Waiting for the item to be restocked
• Receiving store credit of equal or greater value
2. Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the items.
These charges are billed at the time of purchase and represent the final shipping cost.
3. Returns
Return conditions are detailed in our Refunds & Returns Policy, available at the bottom of the website:
missmeline.com
4. Delivery Conditions
International orders are generally delivered within approximately 7 days. In some cases, delivery may take up to 14 days depending on the shipping method and carrier.
4.1 Processing & Delivery Times
Orders are generally processed within 2 working days after payment has been received.
You have 24 hours to modify your delivery address.
Our team works with our logistics partners from Monday to Friday during standard business hours, excluding public holidays.
Once the order is placed, the maximum processing time is 3 working days.
During periods of high demand, delivery may take between 1 and 2 weeks.
Important:
• Shipping = when the order leaves the warehouse
• Delivery = when you receive the parcel
If your order confirmation is older than 3 weeks, please contact us at:
For faster assistance, please include:
• Order number
• Email address used for the purchase
• Full name
• Approximate contents of the order
• Order date
Email subject: Delivery Delay – #OrderNumber
Our customer support team replies within 24 working hours.
4.2 Change of Delivery Address
We can modify the delivery address as long as the order has not yet been shipped.
4.3 PO Box Deliveries
Miss Meline ships to PO boxes only through postal services. Express couriers do not deliver to PO boxes.
4.4 Military Address Deliveries
Deliveries to military addresses are handled only through national postal services. Express courier services are not available for these addresses.
4.5 Out of Stock Items
If an item is out of stock, we will contact you to offer either:
• Waiting for the item to be restocked
• Receiving store credit of greater value
4.6 Delivery Delays
In the event of a delivery delay, please contact us at:
so that we can assist you.
5. Order Tracking
Once your order has been shipped, you will receive a tracking link allowing you to follow your parcel.
6. Parcels Damaged During Transport
If a parcel is visibly damaged upon delivery, please refuse the package.
If you were not present during delivery, contact our customer service team at:
7. Customs & Taxes
7.1 VAT
VAT is included in the product prices at the time of purchase on:
missmeline.com
8. Cancellations
You may cancel your order as long as it has not yet been shipped.
If the order has already been dispatched, please refer to our Refunds & Returns Policy available on the website.
9. Insurance
Shipments are insured against loss or damage according to the carrier’s terms and conditions.
If the postal service confirms that a parcel has been lost, we will provide:
• A refund
• A replacement shipment
• Or store credit of greater value
9.1 Procedure – Damaged Parcels
We apply our Refunds & Returns Policy.
9.2 Procedure – Lost Parcels
If the postal service confirms that the parcel has been lost, we will send a replacement or offer store credit at our expense.