By placing an order with Camille & Manon, you agree to the terms described below. These provisions aim to ensure that both parties are fully informed, while clearly defining expectations regarding our service.
General Information
Subject to stock availability, we strive to maintain inventory information as accurate as possible.
In some exceptional cases, a discrepancy between the displayed stock and actual stock may occur, preventing the immediate shipment of one or more items.
In this situation, we will contact you to offer you:
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to wait for the product to be restocked; or
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to receive a credit note of equivalent or greater value.
Shipping Fees
Shipping fees are calculated at checkout based on the weight, dimensions, and destination of the order.
These fees are charged at the time of purchase and constitute the final shipping cost.
Returns
Return procedures are detailed in our Return and Refund Policy, available on the website:
camille-manon.com
Delivery Conditions
Orders are generally delivered within an estimated timeframe of 5 to 7 business days after shipment.
In certain exceptional situations, this timeframe may be extended depending on the carrier, destination, or high logistical activity.
4.1 Preparation and Shipping
Orders are generally prepared within 1 to 3 business days after payment validation.
You have 24 hours after placing your order to request a change to your delivery address.
Our teams and logistics partners operate Monday to Friday, excluding public holidays.
During periods of high demand, preparation and delivery may require additional time.
Important
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Shipping: refers to the time the order leaves our warehouse.
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Delivery: refers to the time the package is handed over to the recipient.
If your order confirmation is more than 3 weeks old and you have not yet received your order, please contact us at:
To facilitate the processing of your request, please include:
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your order number;
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the email address used during purchase;
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your full name;
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the approximate content of the order;
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the order date.
Recommended subject line:
Delivery Delay – #OrderNumber
Our customer service generally responds within 24 to 48 business hours.
4.2 Change of Delivery Address
We can change the delivery address as long as the order has not yet been shipped.
4.3 Delivery to PO Boxes
Deliveries to PO boxes are only possible via traditional postal services.
Express carriers generally do not deliver to PO boxes.
4.4 Delivery to Military Addresses
Deliveries to military addresses are made only by national postal services.
Express delivery services are generally not available for these destinations.
4.5 Out-of-Stock Products
If an item becomes unavailable after your order, we will contact you to offer you:
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to wait for the restock; or
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to receive a credit note of a higher value.
4.6 Delivery Delays
In case of unusual delivery delay, please contact our customer service:
We will carry out the necessary checks with the carrier.
Order Tracking
Once your order has been shipped, you will receive an email containing a tracking number allowing you to track the delivery of your package.
Packages Damaged During Transit
If your package shows visible damage upon delivery, we recommend refusing the package when possible.
If you notice damage after receipt or if you were absent during delivery, please contact our customer service:
by attaching photographs of the package and any damage observed.
Taxes and Customs Duties
VAT
The applicable VAT is included in the price displayed for products at the time of purchase on:
camille-manon.com
Depending on the country of destination, additional customs duties or local taxes may be required by the competent authorities. These fees remain the responsibility of the customer.
Order Cancellation
You can cancel your order as long as it has not yet been shipped.
Once the order has been shipped, any request will be processed in accordance with our Return and Refund Policy.
Shipment Insurance
Shipments are covered against loss or damage according to the applicable conditions of the carrier used.
If the carrier officially confirms that a package has been lost, we will offer one of the following solutions:
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a refund;
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reshipment of the product; or
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a credit note of a higher value.
Procedure – Damaged Packages
Requests relating to damaged packages are processed in accordance with our Return and Refund Policy.
Procedure – Lost Packages
When a package is officially declared lost by the carrier, Camille & Manon will take responsibility for reshipping the product or offering a credit note at no additional cost to the customer.